Taking his passion for employee engagement and social media fanaticism to the air, Mint Sales Executive Francois Pienaar was featured on the Big Small Business Show on February 7, 2017 to debate the value of involving your employees in your marketing strategy.
The emphasis of Pienaar’s discussion was that, ultimately, employees are all brand ambassadors for an organisation and enable the most powerful form of marketing; word of mouth. Therefore, involvement should also be formalised through social participation encouragement guided by policies.
When The Big, Small Business Show host Allon Raiz, CEO of RaizCorp, asked Pienaar why business owners should consider employees as brand ambassadors, he responded that “It’s not about considering them as ambassadors as they automatically represent your company outside the workplace. Therefore, they are brand ambassadors upon employment, and organisations should be more proactive, focusing their efforts on ensuring that they spread positive messages.
Pienaar added that, with 30% of employees engaged, 50% not engaged and 20% actively disengaged, organisations need to try and move that needle to get more for less and squeeze productivity out of employees.
This can be achieved through internal platforms (Intranets) where employees can have discussions, share information, get to know each other and make the move from a workplace to a family. If employees feel like they are part of something that is growing and fulfilling their lives they will reflect this passion externally on sites such as Twitter, LinkedIn and Facebook.
Pienaar stressed, however, that guidelines for social media engagement should be introduced during the employee on-boarding or training process and should continuously be reinforced. “Try to expose your employees to what the marketing team is up to. Expose them to the benefits and cost savings of marketing and how it impacts THEM.”
He added that final responsibility for social media messages and word-of-mouth referrals gone wrong should sit with the HR and Marketing departments and collective efforts should be introduced to manage and direct employees.
Ending off the show, Raiz asked Pienaar how one manages a disgruntled former employee, voicing his or her unhappiness on public platforms to which Pienaar responded “Tackle it head on.”
“The social media sphere can be a funny place and something left up for open debate can turn nasty. If you have the facts, back it up and respond. If the individual is just spreading lies, then it will be a challenge, but if you are good to the people that work with you, the people that follow your brand should stand up for you.”
Interview Broadcast Times:
The Big Small Business Show, BusinessDay TV, DSTV channel 412.
Wednesday 15 March, 2017 at 14:00
Thursday 16 March, 2017 at 10:00
Friday 17 March, 2017 at 18:08
About Mint Group
Mint Group is a global IT consultancy and development house recognised amongst the top 1% global business application integrators. As an Inner Circle Microsoft Gold Partner, Mint enables better business by digitally transforming its clients through Dynamics 365 CRM and ERP Business Applications, Microsoft 365, Azure, Artificial Intelligence and Machine Learning in the digital space. The organisation is also a member of the prestigious Inner Circle for Microsoft Dynamics third year running and recruits best-of-breed global IT skills and capabilities with two of only 144 ALM Rangers and 1 of only 160 PCSA’s globally employed as part of the Mint Group of companies. As the dominant solutions provider to Africa’s financial services conglomerates, the company enables better business by digitally leading its clients through Customer Centricity with Dynamics 365, Employee Engagement with Office 365, Intelligent Insights with AI and Cognitive Computing, and Smarter Systems with Azure in the digital space.
Mint Group. Create Tomorrow.